Customer relationship management (CRM) is a broad term definition for managing a company's interactions of sales prospects with customers and clients. It is an application to analyze, organize, automate, and synchronize business processes mainly for market forecast, sales activities and technical supports. The overall goals are to find, attract, and win new clients, and retain those the company already has, bring back the former clients back into the fold, and reduce the costs of marketing and client services. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.
CRM solutions that deepen customer relationships improve corporate profitability and provide in-depth business performance analysis easily and efficiently.
Our CRM Software solutions can provide your team with Objective as below:
To develop a web based CRM & Mini ERP application which will run on desktop as well as online in case of internet unavailability, Database synchronization application will be developed which will update the online database when net connection is available.
Main modules will be customer call management, Quotations management, Invoice & payment management.
A) CRM - Customer Relationship Management
B) Sales, Invoice, Payment Modules
CRM - Customer Relationship Management
A. Customer Management
B. Quotation Management
C. Sales, Invoice & Payment Module
F. Main Masters
H. Utility Modules
Desktop application which will connect to online database and keep both (online as well as offline) database updated.